Cancellation of Order
You may cancel or return your order from the day you place the order until 30 days after the receipt of the ordered items. If you have been charged for the items, you will receive a refund including the cost of standard delivery through Australia Post.
If you wish to cancel or return your order, please provide us with notice in writing to:
NuroKor Lifetech Australia, C/- PO Box 951, Toowoomba, Qld 4350
Or via email to firstname.lastname@example.org
We will provide a refund attempting to use the same method used for the payment as soon as possible or at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence (postal proof) of you having sent back the items.
Another payment method may be used for the refund provided that you consent to such a change. In any case this will not generate any additional charges.
If any item you have received is defective, please notify NuroKor Lifetech Australia promptly and return the item in accordance with Section 2 below. NuroKor Lifetech Australia will provide a full refund for any product deemed defective. The provisions set forth herein do not limit any statutory rights.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your name, order number and photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
NuroKor Lifetech Australia guarantees a full refund of the returned items in accordance with Section 1 (Cancellation of Order), provided that the items are in the same condition as they were upon your receipt. This means the items and or devices should not have been damaged, soiled or dismantled.
This does not apply to the pads, which would be in a used condition after trying out the device. Any worn pads do not need to be returned. Unused pads should be included in the returned items. All other items included in the product packaging need to be returned.
If there is damage to the screen on the mitouch device, not caused by some mechanical fault, but by external damage during use, we can offer a screen replacement service for $199.00. In this case only the device needs to be returned, and we will resend you the fully repaired device back.